Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on Cromwell Medical Centre 01992 624732 or Wormley Medical Centre 01992 440877
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on Cromwell Medical Centre 01992 624732 or Wormley Medical Centre 01992 440877
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Please read before booking your appointment:
Who can treat you
HCA – Debbie Turner
Blood pressure monitoring, NHS health checks, Basic wound dressings, New patient checks, B12 injections (after the loading dose). Please make sure you have ordered and collected your B12 injections.
Practice nurse – Franny Massey
Wound checks and dressings, stitch and staple removal, Blood pressure monitoring, Pill checks, Coil checks, Smear test, Depo injections and B12 injections (loading dose only). Please make sure you have ordered and collected your injections.
Nurse practitioner – Noelle Murphy
As above and minor illness in over two-year-olds.
Coughs, ear ache, sore throats, rashes, UTI, bites. Pregnancy conditions excluded.
Doctors
If a Nurse or the HCA can help you please do not book an unnecessary GP appointment. If you have any doubt, please call the surgery and ask.
For babies’ eight-week check-ups and all annual reviews (Asthma, COPD, Diabetes, Dementia, Mental health, Learning disability and Rheumatoid Arthritis), please call the surgery as these have to be extended appointments.
Please do not book though the online services for any admin work (e.g. medical certificates, insurance papers, fit notes and private medicals). Please contact the surgery direct.
Enhanced access
Our extended access clinics are offered some evenings and on Saturday mornings.
You can make an appointment for this by contacting the practice.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- phone us on Cromwell Medical Centre 01992 624732 or Wormley Medical Centre 01992 440877 during opening times
If you are cancelling an appointment that is within the next 24 hours, call reception on Cromwell Medical Centre 01992 624732 or Wormley Medical Centre 01992 440877 or use the GP online system.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Requests for home visits should be made between (8.30 – 10.00am,) but patients are reminded that it is preferable that consultations take place in the surgery where diagnostic facilities are ideal.
Emergency requests can be made at any time, but it is essential that the nature of the emergency is stated as home visits are usually restricted to Elderly, housebound, or seriously ill patient.
We cannot guarantee that one of our practice GP’s will attend as we use the Acute In-hours Visiting Service (AIVS) to support the GP’s when demand is high. AIVS will visit with 6 hours of the visit being passed to them.
Please see our Home Visits page for more information.